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Posts from ‘February, 2009’

The Power of NPS

Have you been asked the ultimate question yet? No, not the “big” question. (No, I’m not your mother nagging about your single status.) The “ultimate” question. I’ve spent a great deal of time lately doing NPS surveys. NP… huh? Net Promoter Score. Monitoring our Net Promoter Score is Kaneva’s customer satisfaction indicator, a reliable indicator [...]